Last Updated: August 10, 2026
TrailHalo is operated by Zhengzhou Jingwuji Supply Chain Management Co., Ltd. (“TrailHalo,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.gettrailhalo.com, purchase our products, contact us, or use the TrailHalo mobile application (collectively, the “Services”).
By using our Services, you acknowledge this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information that you provide directly to us, including:
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Name, email address, phone number, shipping address, and billing address;
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Order, purchase, return, warranty, and customer-service information;
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Messages, reviews, inquiries, and other communications you send to us;
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Account information if you create an account; and
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Information you provide when requesting product support or exercising privacy rights.
Payments are processed by third-party payment providers. We do not intentionally store complete payment-card information on our own systems.
Information Collected Automatically
When you use our website or mobile application, we may automatically collect:
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Device, browser, operating system, and app-version information;
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IP address, approximate location derived from IP address, access time, pages viewed, and interactions with our Services;
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Cookie, log, and similar technology information; and
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Basic product-connection information, such as device model, connection status, app settings, and diagnostic information.
Mobile Application and Connected Devices
The TrailHalo App may request Bluetooth, nearby-device, or location-related permissions where required by your mobile operating system to discover, pair with, and communicate with compatible TrailHalo massage devices.
We do not intentionally collect biometric identifiers, medical records, or health data through the App. We do not use Bluetooth, nearby-device, or location-related permissions to track your precise location.
2. How We Use Information
We may use personal information to:
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Process orders, payments, deliveries, returns, warranties, and customer support;
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Provide, operate, troubleshoot, secure, and improve our website, products, and mobile application;
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Connect and support compatible TrailHalo devices;
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Respond to inquiries and communicate about orders, service, safety, or product updates;
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Send marketing communications only where permitted by law and, where required, with your consent;
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Prevent fraud, misuse, security incidents, and unlawful activity; and
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Comply with legal obligations and enforce our terms and policies.
3. How We Share Information
We may disclose personal information to service providers that help us operate our Services, including:
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E-commerce, website-hosting, and technical service providers, including Shopify;
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Payment processors;
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Shipping, logistics, and fulfillment providers;
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Customer-service, communications, security, and IT service providers; and
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Professional advisers, regulators, law-enforcement agencies, or other parties where required by law or necessary to protect rights, safety, and security.
We do not sell or rent personal information for monetary consideration. If we use advertising or analytics technologies that are treated as “sharing” under applicable privacy laws, we will provide any notice and choice required by law.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand website performance, and help protect our Services.
You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of our website.
5. International Data Transfers
TrailHalo is operated from China and works with service providers located in different countries. Your personal information may be processed or stored in China, the United States, or other countries where we or our service providers operate.
Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, provide support, meet legal, accounting, tax, warranty, and recordkeeping requirements, resolve disputes, and enforce our agreements.
7. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing activities.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.
To make a privacy request, contact us at:
Email: support@gettrailhalo.com
We may ask for reasonable information to verify your identity before responding to a request.
8. Children’s Privacy
Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date. Your continued use of the Services after an update means that you acknowledge the revised Privacy Policy.
11. Contact Us
Brand: TrailHalo
Operator: Zhengzhou Jingwuji Supply Chain Management Co., Ltd.
Email: support@gettrailhalo.com
Phone: +86 13783685287
Address: Room 215, 2nd Floor, Commercial Building, Building 1, Yard 2, Qiliyan, No. 196 South Songshan Road, Erqi District, Zhengzhou, Henan Province 450052, China